EEH (Experlab Epm Helpdesk) is a first-class technical and functional support for issues encountered by users on following Oracle Hyperion products: HFM, FCCS, PBCS, EPRCS.
How does support work? The user, having encountered an issue, sends an email to support@experlab.it with a description of the issue and details useful for identifying a solution. EXPERLAB guarantees a response within 2 hours of the request, providing initial guidance and a solution to the customer. This response is free of charge for the customer.
EEH Value added
- Very fast response times provided in max no.2 hours from the request
- 20+ years of experience and technical knowledge of Oracle Hyperion and Oracle EPM products
- 20+ years of experience and functional knowledge of consolidated financial statement closing, budgeting, and management reporting processes
- 80+ successful implementations on Oracle Hyperion
- Set up a relationship with an Oracle partner specializing in EPM, access to its network, knowledge and services