Ability to transfer skills and knowledge to key users: competence, confidence in the product, perception of this as a “friend” support and not an opponent, full committment in its use. It’s the job of a good senior consultant.
The ability of an application to follow a finance process and the technical and functional expertise of the consultant are basic requirements, but more and more I realize that an Enterprise Performance Management project – budget, reporting, consolidated financial statements that is – is fully successful if it has that surplus that generates advanced users able to make management control using an EPM tool at full capacity.
Happy holidays, and see you in September.